1.1 The General Terms and Conditions of Home of Brands BV apply to all offers, products, orders, agreements and deliveries of Home of Brands BV. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at [email protected]. 

 

2.1 The agreement becomes binding at the time you place your order. Home of Brands BV will process your order after you have paid. Until that time, Home of Brands BV will remain the full owner of the product(s).  

2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. If you need an invoice including VAT please e-mail to [email protected].  

2.3 All images and specifications are an indication. Every product is handcrafted so variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim. 

 

3.1 You can choose from the following secure payment methods: Ideal, PayPal, Maestro, Mastercard & VISA.  

3.2 If Home of Brands BV posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.  

3.3 All product prices shown on www.felicehomeofbrands.com are including taxes but excluding shipping costs.     

3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without anna-nina.nl or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

 

4.1 Home of Brands BV delivers packages using PostNL.

4.2 If you accidentally entered an incorrect delivery address or are not home when the courier has tried to deliver the package – and there are therefore extra costs – Home of Brands BV calculates these additional costs on to you.

4.3 Home of Brands BV will send the order as quickly as possible after payment of the agreement. Home of Brands BV always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.

4.4 Up to and including the delivery Home of Brands BV bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

4.5 For shipments outside of the European Union, additional taxes and Duties may apply. For more information we advise you to contact your local customs department. 

4.6 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Home of Brands BV will always do everything in its power to make sure your order arrives on time.

 

5.1 Home of Brands BV strives that all customers are happy with their purchase. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to [email protected]. 

 

6.1 We, of course, hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.  

6.2 You can send the package with the return form to:

Home of Brands BV 

Gerard Doustraat 88HS

1072 VW Amsterdam

6.4 The costs and responsibility of the return shipment is the responsibility of the customer (unless the item is damaged with a manufacturing fault).

6.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.

6.6 The refund will take place after receipt and inspection within 14 working days from the day that you returns package arrived back in our warehouse.

6.7 Home of Brands BV can only transfer the refund to the account where the original payment came from.

 

7.1 After the fourteen-day approval period (clause 5.1) Home of Brands BV gives a warranty of two months on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail to [email protected]. 

7.2 Home of Brands BV will provide you with a suitable solution, however, it is up to Home of Brands BV to decide which of the following options will be used.

• If it is possible to repair the product we will repair it

• If it is not possible to repair the product, we will provide you with a new item

• If it is not possible to repair the product and we do not have it in stock anymore, we will offer you a refund.  

7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.

7.4 If we repair or replace the item, this can take up to 14 working days unless communicated otherwise.

7.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.

 

8.1 All photos and images displayed by Home of Brands BV are copyrighted. Without written permission from Home of Brands BV, photos and graphics cannot be reproduced and publicly used.

 

9.1 All legal relations are exclusively governed by Dutch law.

9.2 Do you have a comment or tip please send an e-mail to [email protected] and we will contact you.